The phone rings and the person only speaks English. You know you should be able to hold a conversation, but you can't think of the right words. Do you know a few sentences, but they aren't readily available? You'll practise giving information, making appointments, passing on messages, connecting the caller, asking questions and leaving messages. You'll practise important phrases so that you can use them spontaneously and gain confidence for English telephone conversations. There're also exercises to improve your listening comprehension, even with different accents.

In this workshop participants will improve their English language skills (listening, speaking, reading and writing) related to job matters. Focus is on communication, including formal and informal introductions in the workplace, communication with colleagues and clients, telephoning, email writing, and meetings.

This course aims to help you improve your English for situations such as making introductions and building client relationships at conferences. We will practise small talk in different types of situations, focusing on common problems you may encounter in meetings, for example handling conflicts or politely interrupting to get your point across.